Frequently Asked Questions (FAQ)
Who do you use to ship products and what are the shipping costs?
We use FedEx and USPS to ship our products. Our minimum shipping charge for one (1) book is $5.00. For orders greater than one (1) we charge 10% shipping, insurance and handling fee.
How safe is my privacy and placing my order with you?
Teachertreasures.com utilizes the latest in SSL gateway security with up to 256 bit encryption on every page and full checkout process. Our website is secured by industry leader GeoTrust, its active seal is present on the bottom of our website to insure that communication between your browser and sites web server is constantly secure.
All credit card transaction are processed by industry leading Authorize.net gateway and user profiles along with encrypted credit card information is stored on fully secured servers that comply with the Payment Card Industry (PCI) Date Security Standards. Teachers' Treasures does not view or store full credit card information locally. We only see the same encrypted information our clients see. Security is one of our top priorities, we want our clients to have a safe and enjoyable shopping experience.
What types of payment options do you accept?
Credit cards:
* Visa
* MasterCard
Alternative Methods:
* Money Orders
* Bank Checks and Personal Checks
* School Purchase Orders
If you are paying via one of these alternative methods please call customer service and place your order over the phone. Please note that there is a 5 day grace period for checks to clear.
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What is your return policy?
Teachers' Treasures has a NO RETURN policy. Our books are shipped via FedEx and USPS. If you receive an order that is damaged upon receipt, you should contact us for a tracking number.
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Do I need to setup an account to order your products?
No, you may order our products as a guest account. However, we encourage our customers to register for an account to expedite future orders.
Where can I send purchase orders?
We accept purchase orders. We require the contact information (phone and email) of the accounts payable person and tax exemption form where applicable. Upon request we will provide you with our W-9 information.
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Working Hours:
Monday - Friday
9:00 AM to 5:00 PM
Central Standard Time